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August 30 Restoration Service Changes: A Day of Learning for Many

Written by Courtney 3 Comments
Last Updated:: September 1, 2010

Monday morning, August 30, was overcast and unseasonably cool after weeks of humid and overbearing weather in St. Louis.  With yellow school buses winding in and out of neighborhoods and slanted, orange-tinted sunlight becoming more of the evening norm, it’s impossible not to notice the seasonal changes going on around us.

And for thousands of St. Louis transit riders and employees, Monday was a day of special transition — the launch of the second  phase of the Restoration 2010 service changes.  More than 50 bus routes experienced direct changes, but the entire system experienced waves of adjustment.  New routes wound through neighborhoods, some routes extended farther into the region, and some routes split into two or changed timetables.  Regardless of the precise details, if you take MetroBus, Monday was a day of new experiences and learning.

By 9 a.m., Doris Anthony had already put in several hours of work at a local school and was waiting for the #73 Carondelet southbound at the corner of Cherokee and Jefferson.  As she joined several other passengers waiting to catch the #73 on its new route, she said she was glad that it now travelled down Cherokee to Gravois and Grand.  Once on the bus, conversation shifted toward the service changes, with most riders agreeing that they liked the changes to the #73.  A young man, Josh, nodded in agreement, but added quietly that he didn’t like the changes to the #40 Broadway through south St. Louis.


On the #8 Bates-Morganford — a new route that serves Soulard, Tower Grove, Shaw, and Morganford — MetroBus Operator Sharifa Freeman was busy helping riders navigate the service changes and chatting as they asked questions and made comments. She said that all three of the routes she drives had changed, and that she was getting used to new riders and neighborhoods.  One young man in a bright blue T-shirt asked how to get to St. Louis Community College in Forest Park and, after conferring with her and other riders, rang the bell to be let out at the transfer point for the new #14 Botanical Gardens.

The air was still cool and breezy, the sort of almost-fall weather uncommon but certainly welcome at 11 a.m. on a St. Louis August day.  The young man in the blue T-shirt adjusted his backpack and settled near a tree at a bus stop on Shaw Avenue.  After a few minutes, another young man joined him, and then another.  At 11:07 a.m., a #14 Botanical Garden northbound bus rounded the corner near the Missouri Botanical Gardens, and yet another college-aged student appeared at the stop.  Three of them carried book bags and all four clutched cell phones as they settled into the bus.

The young college student in the blue T-shirt talked earnestly with the driver about transfer options.  They settled on the #32 M.L.King-Chouteau, which runs west down Manchester towards Macklind.  The other passengers on the bus were quiet. One of the young men texted on his phone while another hugged his backpack on his lap and gazed out of the window.  The young passengers seemed unfazed by the route changes while the driver chatted comfortably about the day’s new experiences.

At Manchester, the young man got off to transfer to the #32.  A breeze of cool air entered the bus as the doors closed.  At the Central West End, the rest of the young men walked quietly toweard the bus exit doors.  The silence finally broke as one of the students answered his cell phone and said while stepping out of the door, “Hey.  Yeah, just on my way to school.”

Are You Ready for Monday, Aug. 30, Service Restoration?

Written by Courtney 7 Comments
Last Updated:: August 27, 2010

Monday starts the second phase of service restoration and, as we have mentioned on Nextstop over the last few months, big changes are coming.  More than 50 bus routes will be changing, including new routes, different commutes, time connections, etc.  Any change in routine is an adjustment, and many transit riders will be taking new or altered trips on Monday in Missouri.  In addition, many new operators will be on the road with new, or less familiar, routes.  Service change is always a time for adjustment, but here are some of our suggestions for helping with the transition:

1.  Download Google Maps to your smartphone, if you haven’t already, and test out your typical trip. If you haven’t downloaded the Google Maps app for your smartphone, now is a great time to try it out.  You can use the layered feature to test out different routes and nearby stops, and to experiment with varying times.  And if you don’t know the address where you are, the GPS feature on Google Maps can plan your trip from your location.

Type m.google.com/maps in your phone’s browser, or send the app to your phone. You can also use Google Maps from your desktop or laptop computer, and TripFinder is still available from our website.

2.  Download and print route maps and schedule information. All of the service changes, plus the overall service change brochure, is on the service change page.  Also, you can pick up schedules at Metro Headquarters.

3.  Give yourself extra time. With so many changes for both bus operators and passengers, schedules may take time to normalize.  Please give yourself extra time to get to the bus stop early, and expect possible delays.

What to do if you get lost or miss a connection?

Even with careful planning, there is always a chance you could get lost or miss a connection and need to figure out what to do next.  Here are some options to help you find your way.

1. Customer service. The Metro Customer Service line will be open as usual from 7:30 a.m. to 4:30 p.m.

Missouri: 314-231-2345

TTY: 314-982-1555

2.  Email transit information questions to transitinfo@metrostlouis.org.

3.  Via Twitter use “@STLMetro” with your question. We will be available with a Google Maps app and transit information to help Twitter users.

4.  Locate a Transit Service Manager throughout the system. TSMs and other available personnel will be out Monday to help customers.  TSMs wear yellow Metro polo shirts, and Metro ambassadors have white Metro polo shirts.

Also, please help one another.  If you find someone on your bus who is confused or needs some help, please consider reaching out and lending a hand.  You may just make someone’s day.

And as always, you can leave a comment for one of the blog team members to help you out.  Thanks so much for all of your feedback and discussion.

Download Restoration 2010 Service Change Brochure, Google Transit Info Available!

Written by Courtney 6 Comments
Last Updated:: August 18, 2010

All this week Metro employee ambassadors and members of the transit- planning teams will be distributing Restoration 2010 August 30 Service Change brochures to riders at Transit Centers across the region.  You can use this brochure to learn which routes will change and how the changes might affect your commute.  If you don’t happen to pick up a paper copy from a Metro ambassador at one of the centers, you can download and print the brochure from here:

Restoration 2010 August 30 Service Change Brochure

Next week, members of our transit service and planning teams will be out with an Information Bus distributing paper schedules, route maps and system maps, and answering questions. Check out when we’ll be at your transit center and visit the bus with your questions.

Also, August 30 Restoration schedule info in now available on www.metrostlouis.org and Google Transit. Use the trip planning application of your choice to plan your commute on August 30.

August 30 Service Change Information, Metro Ambassadors Out August 17-27

Written by Courtney 24 Comments
Last Updated:: August 12, 2010

The August 30 Restoration 2010 service changes are coming in only a few weeks.  To help make the transition easier and to help inform riders of what to expect, Metro employees will be out at many Missouri MetroLink stations and transfer centers starting on August 17.  Please see the following schedule to find out when we’ll be coming to your stations and transfer centers, and what you can expect to learn. During the first week, Metro ambassadors will distribute a route-by-route service change brochure and schedule of where the Information Buses will be August 23-27:

Tuesday, August 17

Clayton MetroBus Transfer Center                                   6:00 a.m. – 8:30 a.m.

Central West End MetroBus Transfer Center                3:00 p.m. – 6:00 p.m.

Shrewsbury MetroBus Bays                                                 3:00 p.m. – 6:00 p.m.

Wednesday, August 18

Brentwood MetroBus Transfer Center                            6:00 a.m. – 8:30 a.m. 

Rock Road MetroBus Bays                                                   6:00 a.m. – 8:30 p.m. 

Wellston MetroBus Bay                                                         6:00 a.m. – 8:30 a.m.

North Hanley MetroBus Bays                                             3:00 p.m. – 6:00 p.m.

Thursday, August 19

Delmar MetroBus Bays                                                          6:00 a.m. – 8:30 a.m.

Hampton-Gravois MetroBus Transfer Centers            6:00 a.m. – 8:30 a.m.

Riverview Hall MetroBus Transfer Center                     6:00 a.m. – 8:30 a.m.

Civic Center MetroBus Transfer Center                          3:00 p.m. – 6:00 p.m.

Information will be at an information table at Ballas Transfer Center starting August 17.  The next week, members of the Metro Planning Department, Transit Service Managers and other Metro employees will be out with a traveling Metro Information Bus and Information Tables at key locations, answering questions and handing out MetroBus schedules and route maps.

Monday, August 23

Clayton MetroBus Transfer Center                                    5:30 a.m. – 9:30 a.m.

Shrewsbury MetroBus Bays                                                 2:00 p.m. – 6:00 p.m.

Tuesday, August 24

Rock Road MetroBus Bays                                                     5:30 a.m. – 9:30 a.m.

North Hanley MetroBus Transfer Center                        2:00 p.m. – 9:30 p.m.

Wednesday, August 25

Riverview MetroBus Transfer Center                                 5:30 a.m. – 9:30 a.m.

Civic Center MetroBus Transfer Center                            2:00 p.m. – 6:00 p.m.

Thursday, August 26

Delmar MetroBus Bays                                                            5:30 a.m. – 9:30 a.m.

Central West End MetroBus Transfer Center                 2:00 p.m. – 6:00 p.m.

Friday, August 27

Brentwood I-64 MetroBus Transfer Center                    5:30 a.m. – 9:30 a.m.

Hampton-Gravois MetroBus Transfer Center               3:00 p.m. – 6:00 p.m.

You can also view all MetroBus service changes and new Missouri System Maps (including Downtown St. Louis and Clayton insets) online. We’ll be sending out daily reminders of where the Metro Ambassadors and our Metro Information Bus are from Metro’s Twitter account (@STLMetro) and Facebook page.

August 30 Restoration Missouri System Map Now Available

Written by Courtney 3 Comments
Last Updated:: August 6, 2010

St. Louis Metro Transit Missouri System Map 08 30 2010

Downtown St. Louis Inset
Downtown Clayton Inset

Click here if you cannot see the map.

The Missouri Metro System Map, effective August 30, is now available online. The map includes all new and changed MetroBus routes, as well as their connections to MetroLink. It’s a great resource to find out what bus routes will now be in your neighborhood, near work, where ever. You can also compare it to the previous MO System Map to see where major changes are occurring. The Illinois System Map, which includes both St. Clair County Metro and Madison County Transit, is also available. Illinois Metro routes are not changing August 30.

Keep an eye out for Metro ambassadors – we will be out on the system starting August 16 handing out information about the Restoration changes coming August 30.

August 30th Restoration Schedules and Route Maps Now Available

Written by Courtney 36 Comments
Last Updated:: July 27, 2010

Bus service via the #73 Carondelet will return to Cherokee Street in Benton Park West on August 30

June 28 was only the first phase of our 2010 service restoration.  Phase II begins on August 30, with many significant changes for MetroBus service.  These changes include a number of new routes, route changes, increases in frequency to existing routes, connectivity adjustments, different bus sizes and other strategies.

Click here for a complete listing of all the route and timetable information for the August 30 service change.

Restoration 2010 changes do not exactly replace the Metro system that was in place before March 2009.  We conducted hundreds of public meetings and gathered a lot of feedback about the region’s needs.  So while the service changes do seek to return the level of service from March 2009, they also reflect the need to grow ridership, attract new markets, and leave room for growth in a cost-effective manner.

Restoration 2010 implements several innovative strategies to enhance service using available financial resources. These service strategies are not stand-alone improvements; they work together, often on the same bus route, to maximize productivity and cost effectiveness throughout the system.

Route splitting

Many MetroBus routes cover a large service area, especially on major corridors. However, ridership demand often varies greatly within any particular service area. In an attempt to better match frequencies, and ultimately vehicle sizes to levels of ridership demand, and to maintain on-time performance on what are very long routes today, Metro will split several routes where there is a clear difference in travel needs and ridership levels. These splits will happen at MetroLink Stations and Transit Centers in order to ensure quick transfers and enhance the overall connectivity of the System.

Connectivity

Ideally, the necessity for transfers should be limited. However, our customers should also be able to access any part of the service area from any other. Many of the route changes that will be implemented on August 30th will further integrate the Metro System by adding geographic connections and improving time connections between bus routes and at Transit Centers. Maintaining on-time performance and enforcing connectivity at transit centers is critical for ensuring the success of this strategy.

Right-sizing

The MetroBus fleet currently consists of 30’, 35’ and 40’ buses. However, at certain times of day and in areas with lower transit ridership, larger buses often have excess capacity. As Metro moves forward with regularly-scheduled fleet replacement Metro staff is exploring options to begin purchasing smaller buses and vans for use on lower-demand routes, and larger, articulated buses for the busiest routes. Smaller vehicles with lower fuel costs making shorter trips will generate significant cost savings. Larger buses will allow the Agency to respond to growing passenger volumes without adding as much service as would be required using 40’ buses.

Rationalization

Service restoration seeks to minimize long or confusing, special detours, and duplication of service. Many routes have been streamlined, and more trips later in the day have been added throughout the System for 2nd- and 3rd-shift workers.

This is not the end of Restoration 2010 and transit in St. Louis post-Proposition A: it is the beginning.  We want your feedback.  Please leave your comments below, or email restoration2010@metrostlouis.org.

Introducing the #99 Downtown Trolley!

Written by Courtney 50 Comments
Last Updated:: July 1, 2010


July 1 marked the official first day that the newly wrapped #99 Downtown Trolley MetroBuses began rolling through downtown St. Louis.  The trolley-style wraps for the buses were provided by the Partnership for Downtown St. Louis and the St. Louis Conventions and Visitors Commission (CVC).  At the unveiling this morning at the America’s Center at Washington Avenue and 8th street, an enthusiastic crowd gathered to see the Downtown Trolley and take a tour on its new route.

Passengers included City Guides from the Partnership for Downtown St. Louis (yellow shirts and bikes) and employees, CVC representatives, individuals working with hotel and attractions, as well as local residents.  Steve Patterson of Urban Review STL came along; a lot has changed since the first time we toured the #99 route.

Wait, it isn’t a “real” trolley? No, the Downtown Trolley route is serviced by a 30-foot MetroBus with a colorful vinyl wrap on a new route and with a varied fare structure. Some have asked why Metro isn’t using trolley buses if it is the called Downtown Trolley? The main reasons are cost and infrastructure. We were able to use buses from the existing MetroBus fleet instead of buying and maintaining costly new vehicles. The Downtown Trolley is a demonstration project. If proven successful as a downtown service, Metro will take a look at next steps, such as extending the route or using bigger or different vehicles.

The #99 Downtown Trolley will provide service to the downtown area from 5:30 a.m. to midnight Monday – Friday and from 7 a.m. to midnight  on Saturday. Stops along the route include the Civic Center Transfer Center, the Old Courthouse, the Convention Center MetroLink Station, City Garden, Washington Avenue, City Museum, Soldier’s Memorial and St. Louis City Hall. Check out the #99 map for complete route. An all-day fare is $2 for adults, $1 for children 5-12, seniors and disabled; all Metro passes and transfers are also accepted. So for $2, people from or visiting St. Louis can travel throughout the downtown area all day.

Here’s hoping that the #99 Downtown Trolley is a successful service for downtown and St. Louis transit!

Service Restoration Phase 1 Begins Today

Written by Courtney 8 Comments
Last Updated:: June 28, 2010

UPDATE: As of Tuesday morning, Google Transit directions are available at www.google.com/transit or www.metrostlouis.org.

The first phase in Metro’s Restoration 2010 began today with additional or new service being offered on MetroLink and Missouri MetroBus (see a previous post for complete listing of route and schedule changes). Phase 1 focuses on increasing rush-hour MetroLink train frequency by 25 percent and restoring, expanding or restructuring 20 bus routes. Bus route changes include the return of the Forest Park Shuttle and changes in the #99 Downtown Trolley to serve more locations, including City Museum.

The increased rush-hour frequency on MetroLink means trains every 12 minutes on the Red Line and Blue Line and every 6 minutes between the Forest Park-DeBaliviere and Fairview Heights MetroLink Stations.

The second phase of Restoration is scheduled for August 30, 2010.

As of the writing of this post, Google Transit is not working properly after restoration changes took effect.  Please plan your trip using TripFinder (also linked from www.metrostlouis.org).  We will post an update on the blog, main website, Facebook and Twitter when Google Transit information is updated and available.

How would you tell Metro riders about upcoming service changes?

Written by Courtney 17 Comments
Last Updated:: June 21, 2010

As we’ve mentioned several times on Nextstop, Metro will be enacting the first phase of Restoration 2010 service changes on June 28.  For thousands of Metro customers their usual trip times and connections will change next Monday.  If you have a smart phone with a transit planning app or regularly use Google Transit, this may be an easy transition, but many of our customers do not have regular access to the internet or do not use it as a trip planning tool.  When more people have access to service change information, it increases the likelihood they can adjust their routines and avoid missed connections.

Getting the word out to customers can be a challenge for public transit agencies.  We have our spaces in buses for schedules and rider alerts in buses, word of mouth from bus operators, and automated alerts at MetroLink stations.  We also have online communication means through the website, blog, Facebook, Twitter and e-newsletter.  Hopefully, local media will also pick up on the story and remind readers of the upcoming changes.  With a diverse group of people using transit, you need multiple methods of communication.

What do you think are some creative and effective ways to reach customers?  How would you let riders know about service changes?  Where would you post information?  Where do you go to find out about schedule changes?  Who are some effective community partners that could help us push information out, not only for the June 28 changes but also the more extensive service changes coming on August 30?

Creative suggestions are highly welcome.  Hopefully we can use your input to let as many people as possible know about the increases in service coming next Monday and the rest of the year.

MetroBus and MetroLink Schedules and Route Maps Now Online for June 28 Restoration

Written by Courtney 4 Comments
Last Updated:: June 16, 2010

Metro Restoration 2010 Timetables and Route Maps are now available online. All of these changes will begin on Monday, June 28. Please take some time to look at the various changes and see how your commute could be affected. Both Google Transit and TripFinder will be updated so you can plan your trip online or via Google Maps app for your smart phone.

MetroLink Service Changes

Weekday rush hour service enhanced, with trains every 12 minutes on the Red Line and the Blue Line, and every 6 minutes from Forest Park to Fairview Heights.

MetroBus Service Changes

#3 Forest Park Shuttle – Service began on Saturday May 29, 2010. During operating hours of the #3 Forest Park Shuttle.  The #90 Hampton will not operate in the park.

#4 Natural Bridge – To provide a safe transfer at the Civic Center Station between buses and MetroLink the route will be changed to boarding location southbound on 14th Street @ Spruce. Eastbound trips from east on Market, right on 14th end of route at Civic Center Station. Westbound from Civic Center Station, continue south on 14th, right on Chouteau, right on 18th, left on Market via regular route.

#11 Chippewa – Service improvements Monday through Friday

#17 Oakville Laclede Station – Route changed to serve WAC on Green Park Industrial Dr. and time adjustments.

#32 Wellston ML King – Trip added leaving DePaul Hospital at 11:28PM Weekdays.

#34 Earth City – AM & PM rush hour service restored

#41 Lee – To provide a safe transfer at the Civic Center Station between buses and MetroLink the route will be changed to boarding location southbound on 14th Street & Spruce. Eastbound trips continue south on 14th end of route at Civic Center Station. Westbound from Civic Center Station, continue south on 14th, right on Chouteau, right on 18th, right on Market, left on 14th via regular route.

#48 South Lindbergh – Service provided between Ballas Transit Center and Veterans’ Hospital via South County Mall.

#49 North Lindbergh – Service provided between Ballas Transit Center and North Hanley MetroLink Station

#58 Clayton Ballas – Will operate between Clayton MetroLink Station and Ballas Transit Center. (See #158 Ballas – West County for service to the hospitals and Delmar Gardens Chesterfield and West).

#64 Lucas Hunt – Rush hour service restored.

#70 Grand – Service improvements Monday through Sunday.

#90 Hampton – The #90 Hampton will not enter Forest Park Monday through Sunday between the hours of 9am and 7pm due to traffic. Passengers proceeding into Forest Park will need to transfer to the #3 Forest Park Shuttle at the Forest Park Station. Twenty minute rush hour service provided weekdays and additional service provided between Hampton Loop and Catalan Loop seven days a week.

#95 Kingshighway – Service improvements Monday through Friday.

#97 Delmar – To provide a safe transfer at the Civic Center Station between buses and MetroLink the route will be changed to boarding location southbound on 14th Street @ Spruce. Eastbound trips continue south on 14th end of route at Civic Center Station. Westbound from Civic Center Station, continue south on 14th, right on Chouteau, right on 18th, right on Market, left on 14th via regular route.

#99 Downtown Trolley – To provide better coverage in downtown St. Louis this route will provide service on Market Street and on Washington to the City Museum. Northbound from Civic Center, right on 14th, right on Market, left on 4th Street, left on Washington, right on 16th, end of route at 16th and Delmar. Southbound right on Delmar, right on 14th, left on Washington, right on Broadway, right on Market, left on 14th end of line at Civic Center Station.

#158 Ballas – West County – New route providing service from Ballas Transit Center to St. John’s Hospital, Maryville Center and Maryville University, St. Luke’s Hospital, Delmar Gardens Chesterfield & West, and Cedars at JCA. This route will be timed with the #58 Clayton Ballas and #258 Clayton Chesterfield at the Ballas Transit Center.

#210 Fenton Gravois Bluffs – Service area expanded to provide service via Friendship Village South, Wal-Mart and Allied College on Gravois Bluffs Blvd.

#36X Bissell Hills Express – Line number changed from #240X Bissell Hills Express. Schedule remains the same.

#258 Clayton Chesterfield – Westbound trips extended to exit Spirit Airport Blvd.

We look forward to being out there and bringing better service to St. Louis. Another round of restoration service changes will come on August 30.

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