Metro’s blog team is made up of people from different departments all around the agency. We have varying interests and bring differing perspectives to transit issues. From time to time, we also hope to include posts from guest bloggers, both inside and outside the agency, and updates from other staff members who may be too busy to blog regularly but still have valuable information to share. The bloggers listed below make up the “core” blogging team for Metro, and share in our commitment to our Bloggers Code of Ethics.
Dianne is Metro’s Director of Communications and has been with the agency since 2005. Dianne is the agency’s official spokeswoman, and Dianne’s department is responsible for communication with employees and the general public through the media and through community outreach. Dianne cares about public transit’s role in the lives of everyday people and is looking forward to the kind of two-way conversation this blog will generate.
Paul is Metro’s Manager of IT – Operations Applications and has been with the agency since 2005. Paul contributed his technical expertise and blogging knowledge to help develop and implement the blog, and will work to keep things running smoothly from a technical standpoint, as well as contributing blog posts from time to time.
Todd H. is Metro’s Manager of Market Research and has been with the agency since 2001. His work at Metro includes the analysis and assessment of customer perception, motivation, and behavior, service performance management, and organizational development. Todd is particularly interested in identifying and promoting the factors that drive customer satisfaction and loyalty, as well as topics related to sustainable living and environmental conservation.
Angela is Metro’s Manager of Communications and has been with the agency since 1995. Angela is interested in promoting a better understanding of Metro and its importance to the region, and utilizing this blog to put a face on the Agency.
Courtney is Metro’s Online Media Specialist, and joined the Communications department in November 2009. Courtney is an avid bike and transit rider, and is particularly interested in environmental sustainability and transportation policy, as well as the stories of how the Agency operates on a day-to-day basis.
Jennifer works on the Real Estate team in Metro’s Engineering and New Systems Development Department, and has been with the agency since 2008. Jennifer is a fan of bikes and gadgets and will, among other things, help provide updates on construction projects and upgrades to Metro’s infrastructure, address issues arising from real property development, and help demystify how Metro handles capital projects.
Past bloggers include Sandy Shaner, Metro’s former Director of Customer Service; and Melissa and Matt, who were student interns for the summer of 2009 and did a great job providing content and getting the blog up and running.