Metro St. Louis appoints a new Chief of Planning & System Development

The NextStop team is pleased to share this announcement with our readers:

“Raymond Friem, Chief Operating Officer, announced today that Jessica Mefford-Miller has been appointed as Chief of Planning and System Development.  In this role she will lead the staff of the Planning, Scheduling, Research & Development, and Customer Service Departments.  Over the next year, this group will play a major role in crucial projects including the Agency’s Long Range Transit Plan.  Jessica’s intellect and energy in this position will help shape a positive future for our customers and the Agency.”

Congratulations, Jessica!

About Todd H

Todd H. is Metro’s Manager of Market Research and has been with the agency since 2001. His work at Metro includes the analysis and assessment of customer perception, motivation, and behavior, service performance management, and organizational development. Todd is particularly interested in identifying and promoting the factors that drive customer satisfaction and loyalty, as well as topics related to sustainable living and environmental conservation.
This entry was posted in Uncategorized. Bookmark the permalink.

Comments are closed.