New Featured Video about Restoration 2009

For those of you who are interested in learning about some of the finer details that went into Metro’s Restoration 2009 decision-making process, be sure to check out our new Featured Video.  Dianne Williams sits down with Metro’s Acting Chief of Planning and System Development, Jessica Mefford-Miller, to talk about what to expect with the August 3rd implementation of Restoration 2009, as well as some of the planning creativity that was required during this challenging effort.  An insightful video – I highly recommend its viewing!

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About Todd H

Todd H. is Metro’s Manager of Market Research and has been with the agency since 2001. His work at Metro includes the analysis and assessment of customer perception, motivation, and behavior, service performance management, and organizational development. Todd is particularly interested in identifying and promoting the factors that drive customer satisfaction and loyalty, as well as topics related to sustainable living and environmental conservation.
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